At Kepes.online, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund policy to ensure your shopping experience remains positive.
1. Eligibility for Refunds
To be eligible for a refund, your item must meet the following conditions:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- You must request a refund within 30 days of receiving your order.
- Certain types of goods (such as perishable items, custom-made products, or intimate items) are not eligible for refunds.
2. How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact our customer support team at [Insert Contact Email or Phone Number] with your order number and details of the issue.
- Once your refund request is approved, we will provide instructions on how to return the item, if applicable.
3. Return Shipping
- If the refund is due to a defective or damaged item, we will cover the return shipping costs.
- If the refund is due to a change of mind or any reason other than a defect, you will be responsible for the return shipping costs.
- Please ensure that the returned item is securely packaged and sent with tracking information to avoid loss during transit.
4. Non-Refundable Items
The following items are not eligible for refunds:
- Sale or clearance items
- Gift cards
- Downloadable software or digital products
- Perishable goods (such as food or flowers)
- Custom-made or personalized items
- Intimate or sanitary products
5. Processing Your Refund
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund request.
- If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
- If your refund is rejected, we will notify you and provide the reason for the rejection.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account or credit card statement to ensure the refund has not been credited.
- Contact your bank or credit card provider, as processing times may vary.
- If you’ve completed these steps and still haven’t received your refund, please contact us at [Insert Contact Email or Phone Number].
7. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at [Insert Contact Email or Phone Number] with details, and we will assist you with the process.
8. Cancellations
If you wish to cancel your order, please contact us immediately at [Insert Contact Information]. If the order has not yet been shipped, we will process the cancellation and refund. If the order has already been shipped, you will need to follow the return process.